InspectClanSupport
We answer within one business day.
Email support@inspectclan.com — include your Company ID (like FI-7K2Q9M — the code your team joins with) and, for a problem with an inspection, the vehicle and the time.
Common questions
How do drivers join?
An owner or fleet manager creates an invite on the web console (People → Invite). The driver installs InspectClan, taps I have an invite and enters the Company ID and code.
What if there's no signal?
Inspections save on the phone and send themselves when the connection is back. The home screen shows how many are waiting; Send now retries at once.
A defect was reported — what next?
It appears in Defects on the web console and in the manager's app. Mark it in repair, then certify the repair (or certify that it wasn't needed). The next driver sees open defects before their inspection.
How do vehicle slots work?
Each company gets 5 vehicles free. More vehicles are added on the web console's Plan page. A deleted vehicle keeps its slot for 90 days while its records are kept, unless the owner frees the slot early (which deletes its records).
How long are inspections kept?
90 days, then they're deleted automatically. Owners and fleet managers can download records from the Plan page.
How do I delete my account?
Profile → Delete account, in the app or the web console. A driver's or fleet manager's account is deactivated at once and deleted 30 days later. See Delete your account.